FAQs

Gift Certificates: Gift Certificates are available for purchase. They can be purchased through our website, over the phone or in person. Our gift certificates are good for 1 (one) year. We do not allow refunds on gift certificates, however, they are transferrable.

Payment: Sweet Water Spa accepts Cash, (local) Check, Debit Cards, MasterCard, Visa, Discover, Spaweek, and Spafinder Gift Certificates or Gift Cards. We do not accept American Express at this time.

Appointment Scheduling: You will be requested to give a credit card number at the time of scheduling your appointment. No charges will be made to your card at the time of scheduling and you will be provided an opportunity to change your form of payment once you are here. We may request a deposit for larger groups or parties.

Cancellation Policy: We have a 24 hour cancellation policy for single appointments. All appointments cancelled less than 24 hours in advance, or “no shows”, the fees for the service will be charged to your credit card. For parties of 3 or more and/or receiving multiple appointments we require 72 hours notice. Cancellations made after that time will be charged to the credit card on file.  Any appointments reserved with a gift certificate and cancelled within the 24 – 72 hour time frame (depending on appointments scheduled) will cause forfeiture of gift certificate or fees deducted from gift certificate if value exceeds appointments scheduled. By you providing us with your credit card information and/or gift certificate number you are accepting these terms and conditions. 

Gratuities and Prices: Prices are subject to change without notice and do not reflect taxes or gratuities. If you feel that your therapist did an exceptional job, gratuities are always appreciated immensely by our staff. Standard gratuity is 18-25%depending on your level of satisfaction with the service. For groups of 3 or more, and/or packages we do apply a 20% gratuity at check out. If you would like to give your therapist more than the 20% you will have the opportunity to do so.

Our Etiquette Policy: We reserve the right to end services due to inappropriate client behavior. In private, our Manager will request that you leave the Spa. We will require you to pay for the remainder of your service(s).

Helpful Links:

This link should provide answers to most of your parking questions. Savannah, GA currently  requires you to pay the meters between the hours of 8 am and 5 pm Monday – Friday. After 5pm and Saturdays and Sundays are free.

http://www.savannahga.gov/parking

The link below will keep you up to date on the current happenings and festivities in Savannah, GA.

http://www.dosavannah.com/

 

Many ask where the locals go. We have provided links to some of our favorites.

http://www.treylorpark.com/

http://www.eatkayak.com/

http://mcdonoughssavannah.com/

http://www.crystalbeerparlor.com/

http://stingraysontybee.com/

http://ajsdocksidetybee.com/our-dinner-menu

http://sorrycharliessavannah.com/