FAQs

Gift Certificates: Gift Certificates are available for purchase. They can be purchased through our website, over the phone or in person.No refunds on gift certificates.

Payment: Sweet Water Spa accepts Cash, (local) Check, Debit Cards, MasterCard, Visa, Discover, Spaweek, and Spafinder Gift Certificates or Gift Cards. We do not accept American Express at this time.

Appointment Scheduling: You will be requested to give a credit card number at the time of scheduling your appointment. No charges will be made to your card at the time of scheduling and you will be provided an opportunity to change your form of payment once you are here. We may request a deposit for larger groups or parties.

Cancellation Policy: We have a 24 hour cancellation policy for single appointments. All appointments cancelled less than 24 hours in advance, or “no shows”, the fees for the services will be charged to your credit card. For parties of 3 or more and/or receiving multiple appointments we require 72 hours notice. Cancellations made after that time will be charged to the credit card on file. By you providing us with your credit card information you are accepting these terms and conditions.

Gratuities and Prices: Prices are subject to change without notice and do not reflect taxes or gratuities. If you feel that your therapist did an exceptional job, gratuities are always appreciated immensely by our staff. Standard gratuity is 18-25%depending on your level of satisfaction with the service. For groups of 3 or more, and/or packages we do apply a 20% gratuity at check out. If you would like to give your therapist more than the 20% you will have the opportunity to do so.

Our Etiquette Policy: We reserve the right to end services due to inappropriate client behavior. In private, our Manager will request that you leave the Spa. We will require you to pay for the remainder of your service(s).

Helpful Links:

While there are many advantages of being in the historic district of Savannah, GA there are also some disadvantages, such as parking. This link should provide answers to most of your parking questions. Savannah, GA only requires you to pay the meters between the hours of 8 am and 5 pm Monday – Friday.

http://www.savannahga.gov/parking

One of the most common questions we are asked by our guests is where to go, what to do in Savannah. This link will keep you up to date on the current happenings and festivities.

http://www.dosavannah.com/

 

Everybody always wants advice on where to eat in Savannah. Many want to know where the locals go. We have provided links to some of our favorites.

http://www.treylorpark.com/

http://www.eatkayak.com/

http://mcdonoughssavannah.com/

http://www.crystalbeerparlor.com/

http://stingraysontybee.com/

http://ajsdocksidetybee.com/our-dinner-menu

http://sorrycharliessavannah.com/